Overview

Welcome to FurnitureLo.com’s Refund Policy. This policy outlines the terms and conditions under which you may be eligible for a refund when shopping with us. Please read this policy carefully before making a purchase on FurnitureLo.com.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  1. Damaged or Defective Products:
    • If you receive a damaged or defective product, please contact us at write@furniturelo.com or call 7050189789 within 48 hours of receiving the item.
  2. Incorrect Items Received:
    • In the rare instance that you receive an item different from what you ordered, notify us within 48 hours of receiving the product.
  3. 7-Day Return Policy:
    • All eligible refund requests must be made within 7 days of receiving the product. Requests made after this period may not be considered.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact Us:
    • Notify us of the issue by sending an email to write@furniturelo.com or calling 7050189789. Please provide your order number, a clear description of the issue, and accompanying photographs if applicable.
  2. Approval Process:
    • Our team will review your request and notify you of the approval or rejection of your refund.
  3. Return Instructions:
    • If your refund is approved, we will provide you with instructions on how to return the item. Ensure the product is securely packed for return.
  4. Inspection and Processing:
    • Once we receive and inspect the returned item, we will notify you of the status of your refund.

Exclusions

The following items are not eligible for a refund:

  • Products damaged due to customer negligence or misuse.
  • Items returned without prior approval or outside the 7-day return period.

Shipping Costs

If you are eligible for a refund, the original shipping costs will be included in the refund amount. However, you are responsible for the cost of returning the item.

Refund Timeframe

Refunds are typically processed within 7-10 business days of receiving the returned item. The actual timeframe may vary depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at write@furniturelo.com or call 7050189789.

By making a purchase on FurnitureLo.com, you agree to abide by the terms outlined in this Refund Policy.